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7 Million Annual AI Interactions. 34 Countries. 69 Languages. One Platform.
Pypestream has scaled across one of the world's largest streaming portfolios, resolving 75% of subscriber contacts without a human agent, in every market, in every language.
The world's largest streaming portfolio needed a global CX solution.
This enterprise streaming platform had grown into one of the world's largest streaming operations. Subscribers in 34 countries. Content in 69 languages. And a customer service operation that was struggling to keep pace.
The platform's CX leadership had a clear vision: a single AI agent capable of handling subscriber inquiries across every market, in every language, with full integration into the platform's billing and account systems. The challenge was the complexity of the underlying technology stack, built through years of acquisitions, it was a patchwork of incompatible systems that no single vendor had successfully unified.
Operating across 34 countries requires AI that understands local context, language, and regulation.
Pypestream was selected after a competitive evaluation that included every major AI vendor in the market. The decision came down to one factor: Pypestream was the only vendor that could demonstrate a working integration with the platform's legacy billing systems within the evaluation period.
Global scale creates global complexity.
Global scale with local compliance requirements
Operating in 34 countries meant navigating 34 different regulatory environments, GDPR in Europe, PDPA in Southeast Asia, LGPD in Brazil, and dozens of market-specific consumer protection requirements. Every AI interaction needed to be compliant in the local jurisdiction, in the local language.
Subscriber experience fragmentation
The platform had grown through acquisitions, leaving a fragmented technology stack. Subscribers in different markets had different account systems, billing platforms, and content catalogs. A unified AI experience required integrating with all of them simultaneously.
Content-driven inquiry spikes
Major content releases, season premieres, live sports, awards shows, created predictable but extreme inquiry spikes. The contact center couldn't scale fast enough, and the moments when subscribers most wanted to engage with the platform were the moments when support was hardest to reach.
A single AI agent. 34 markets. 40+ use cases.
Pypestream built a unified data abstraction layer that connected to all 12 billing systems, 8 CRM platforms, and 34 regional content management systems. This layer enabled a single AI agent to operate seamlessly across all markets, presenting subscribers with a consistent experience regardless of which platform they subscribed to or which country they were in.
The agent launched with 15 core use cases, billing inquiries, account management, password resets, device troubleshooting, and content recommendations. Over the following 18 months, the use case library expanded to 40+, including parental controls, gift subscriptions, and proactive churn prevention conversations triggered by behavioral signals.
Real-time monitoring across 34 markets gives the platform's CX team global visibility.
34 countries live in 18 months.
Pypestream's team mapped the platform's global technology stack, identifying integration points across 12 billing systems, 8 CRM platforms, and 34 regional content management systems. A unified data abstraction layer was designed to enable a single AI agent to operate across all markets.
Initial deployment in the US market, handling subscriber inquiries in the US market. The agent resolved 71% of contacts at first touch in the first month, exceeding the target of 60%.
Expansion across 12 European markets, with GDPR-compliant conversation flows, local language support, and regional content catalog integration. Each market went live in under three weeks from kickoff.
Simultaneous rollout across Latin America, Asia-Pacific, and the Middle East. 34 countries live within 18 months of contract signing, the fastest global AI deployment in the streaming industry.
New use cases added quarterly: content recommendations, parental controls, device troubleshooting, and proactive churn prevention. The platform now runs 40+ distinct use cases across the agent.
"Pypestream has scaled across our entire global portfolio, 34 countries, 69 languages. No other vendor came close to delivering this at this scale, this fast, with this level of compliance rigor."
The world's largest streaming AI deployment.
7M+ annual AI interactions across 34 countries, the largest streaming AI deployment in the world.
75% resolution rate without human escalation, across all markets and all languages.
40+ use cases deployed and actively maintained, with new use cases added quarterly.
34 countries live within 18 months of contract signing, the fastest global AI deployment in the streaming industry.
69 languages supported, with regional dialect handling and local compliance built in.
Zero compliance incidents across all markets, including GDPR, PDPA, and LGPD jurisdictions.
Content-driven inquiry spikes absorbed without infrastructure changes or headcount additions.
Your Competitors Are Already Deploying AI Agents.
The question isn't whether AI belongs in your customer operations. It does. The question is whether you build it right the first time.
No sales pitch. No long deck. Just a live look at what Pypestream has already built for companies like yours.