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People Who Care About Doing It Right.
At Pypestream, our culture is built around people who care deeply about doing meaningful work the right way. We're obsessed with our customers and measure our success by theirs, centering every decision on trust, long-term impact and real business outcomes.
Reimagining how our customers connect with theirs.
We believe that AI agents should be held to the same standard as your best employees: quick to productivity, reliable, compliant and capable of handling the most complex customer interactions without escalation.
We challenge the status quo and aren't afraid to blow processes up and rebuild them better. Our expert practitioners build AI agents for execution, not experimentation and in doing so are shaping the future of customer engagement.
What We Stand For.
Obsessed with our Clients.
We center our clients in everything we do. Their success and loyalty drives our actions and investments.
Break Barriers, Not Trust.
We act with honesty and integrity. We uphold the highest standards in who we are and what we deliver.
Blow It Up. Build It Better.
We challenge the status quo. We create scalable solutions that shape the future of our customers' businesses.
Strive to be the Best.
We take pride in our work. We achieve the highest quality through relentless improvement and bold risk-taking.
Got Each Other's Back.
We support each other. We prioritize sharing what we know internally and with the world to make extraordinary happen.
Highlights of Our Journey.
Pypestream founded. First enterprise AI agent deployed.
First Fortune 500 deployment. Sling TV launches its AI-powered customer experience agent.
Global expansion begins. 34 countries, 69 languages, 7M+ interactions annually.
Monthly sessions exceeds 1.5 million per month.
Record number of annual go-lives.
Voice AI from Pypestream launches. Consistently surpass 50M+ monthly interactions across voice and chat.
Leadership & Board.
Pypestream's leadership team brings diverse expertise in AI, technology, and business strategy, united by a vision to drive AI-powered transformation and deliver exceptional customer success.
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Leadership
Richard Smullen
CEO & Founder
Richard Smullen is the founder and CEO of Pypestream, where he leads a team pioneering enterprise-grade AI automation. His passion for early-stage technology has seen him launch successful ventures since his days at university in South Africa. He holds numerous patents and has built Pypestream into a platform trusted by enterprise companies across insurance, telecom, and travel. Prior to Pypestream, Smullen co-founded and led multiple technology ventures and is the owner of SouthWinston, an idea incubator and early-stage investor in disruptive technologies.
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Leadership
Nick Hockler
President & COO
Nick Hockler serves as President and Chief Operating Officer at Pypestream, overseeing day-to-day operations and driving the company's strategic execution. With deep expertise in scaling enterprise technology organizations, Nick partners closely with the CEO to translate vision into operational reality: from platform delivery to client outcomes. His leadership ensures that Pypestream's teams remain aligned, agile, and focused on delivering measurable value to every enterprise customer.
View on LinkedInManagement Team
Executive Leadership
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Management Team
Bethany Perkins
Chief Sales & Marketing Officer
Bethany Perkins is the Chief Sales and Marketing Officer at Pypestream, responsible for driving revenue growth and brand strategy. With over 20 years of experience in enterprise software sales and marketing, Bethany brings a proven track record of building high-performing go-to-market teams and scaling revenue in competitive markets.
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Management Team
Elana Feldman
Chief AI Officer
Elana Feldman serves as Chief AI Officer at Pypestream, leading the company's applied AI strategy, research, and product development. A recognized expert in conversational AI and natural language processing, Elana oversees Pypestream's AI roadmap, ensuring the platform stays ahead of the curve in delivering intelligent, compliant, and production-ready AI agents for serious business.
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Management Team
Gary MacDougall
Chief Technology Officer
Gary MacDougall is the Chief Technology Officer at Pypestream, responsible for the company's technical architecture, engineering teams, and platform infrastructure. With decades of experience building enterprise-scale software systems, Gary ensures Pypestream's platform meets the rigorous security, compliance, and reliability standards demanded by enterprise clients.
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Management Team
Shawn Waite
VP Finance
Shawn Waite serves as VP of Finance at Pypestream, overseeing the company's financial operations, planning, and reporting. With a strong background in SaaS finance and enterprise software, Shawn brings rigorous financial discipline and strategic insight to Pypestream's growth trajectory.
Management Team
Evan Howieson
SVP of Client Service
Evan Howieson leads Client Services at Pypestream as SVP, overseeing the post-sale customer journey from onboarding through expansion. His team's work is central to Pypestream's industry-leading retention rates and the long-term partnerships the company has built with enterprise organizations.
Governance
Board of Directors
Visionaries guiding our growth, bringing decades of operating, investment, and governance experience to Pypestream.
Governance
Richard Smullen
CEO & Founder, Director
Richard Smullen serves on the Pypestream Board of Directors as CEO and Founder. He brings the operational perspective of a founder-CEO to board governance, ensuring strategic decisions remain grounded in the company's mission and day-to-day realities.
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Governance
Mike Nannizzi
Board Member
Mike Nannizzi is a Board Member at Pypestream, bringing extensive experience in financial services, capital markets, and enterprise technology investment. His background in equity research and institutional finance provides the board with deep insight into market dynamics and investor expectations as Pypestream scales.
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Governance
Lisa Gersh
Board Member
Lisa Gersh is a Board Member at Pypestream and a seasoned executive with a distinguished career spanning media, consumer brands, and technology. As former CEO of Alexander Wang and Goop, and President of NBCUniversal, Lisa brings a rare combination of brand-building expertise and operational leadership to the board.
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Governance
Amitabh Sharma
Board Member
Amitabh Sharma serves on the Pypestream Board of Directors, contributing deep expertise in enterprise software, venture investment, and technology strategy. His experience advising high-growth technology companies provides the board with a strong perspective on product-market fit, scaling, and competitive positioning.
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Governance
Mike Singer
Board Member
Mike Singer is a Board Member at Pypestream with a strong background in enterprise technology, M&A, and corporate strategy. His experience in building and scaling technology businesses gives the board a practical lens on operational excellence and strategic growth.
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Governance
Bart Swanson
Board Member
Bart Swanson serves on the Pypestream Board of Directors, bringing extensive experience in venture capital and technology investment. As a partner at Horizons Ventures, Bart has backed some of the world's most transformative technology companies, and his investment perspective and global network are invaluable assets as Pypestream continues its international expansion.
Join the Team.
We're building the AI platform that leading enterprises trust with their most sensitive customer interactions. If that sounds like the kind of problem you want to work on, we'd like to talk.
View Open RolesGet in Touch.
Whether you have a question, want to explore a partnership, or just want to learn more about what we're building, we'd like to hear from you.